-Darwin, Australia (Head Office)
-New York, United States (Project Office)
-Makati, Philippines (Contact Centre)
We work with almost any industry, however, we have extensive experience in:
Software & Systems Experience:
Below is non-exhaustive list of the software we have experience using:
Accom-Oz Contact Solutions, established in 2014 to help small and medium businesses enjoy the efficiency and cost benefits of engaging our company to provide low cost, loyal, hard working, well looked-after staff located in our 24/7 Contact Centre in Manila, Philippines.
We are currently providing reception, administration, operations and dispatch services to a variety of satisfied organizations from travel offices, hotels, locksmiths, real estate agencies, through to bus companies and IT Solutions providers in Australia, Indonesia, USA and UK.
We have a highly qualified team of administration professionals that are available around the clock to provide high quality support to your business.
Most of our team members have been with the company for more than 2 years, all have attained a Bachelor or equivalent degree and have between 5-15 years of experience in the outsourcing and call centre industries working various accounts including Telecommunications, Insurance, Cable TV, Accommodation and Travel accounts within Australia, USA and Canada.
Key Services Offered:
Uptime and Reliability:
Our Contact Centre is located in Makati City (the business city in Manila), which allows us to utilise high speed fibre optic internet connections with failover cable service to ensure maximum uptime. Our VOIP based phone and call centre infrastructure is designed with full redundancy capabilitys to ensure 99% uptime with multiple providers in use. We also have Generator Backup facilites in the event of power outage.
Hospitality - Hotels / Holiday Rentals
Aviation & Regional Airlines
Trades - Locksmith/Plumber/Electrician