You feel that your company may be going through some difficult times because of varied issues. These issues, however, can stem from either of these two: the company is growing or it is not. What can be the same problems that can result from either one? Read on and find out:
Not enough cash or capital
Not having enough cash or capital to make the business thrive is indeed a problem. For the first year, you should have fairly established a couple of regular clients who tried your products and services and by the second year, it may be time for some small expansion. On the other hand, the first year may not have been too great that you are already losing capital and need to downsize.
The question on whether to expand or to downsize will depend on the amount of capital you need to expend and save respectively. Tread carefully and try if task outsourcing will help for a period of time. Outsourcing task can be time consuming for you initially, but once everything has been laid out and executed, you only need to monitor and check from time to time.
Absence of Planning
Planning, evaluation and re-planning are integral parts a successful endeavor. If the company is not growing, there may be a need for evaluation and re-planning. On the other hand, if the company is growing, there is a need to plan to achieve higher goals.
If you don't have time for planning, then you wouldn't be able to forecast whether you are on the track of failing or growing. A start up business may not have enough people in it to brainstorm with. Try getting some virtual administrative staff to plan with and see whether you are achieving your goals or not.
Time Management Issues
When things are not happening as you expected, you look for the problem and you think that the solution is to do it yourself. When things are going good, you may be spending too much time in one aspect of the business and forget the rest.
You cannot answer the phone all the time or answer email enquiries all the time. You should be able to talk with potential clients after the initial enquiry to seal the deal, right? You cannot do this all by yourself. If time is becoming a problem, you either need additional people or divide the task that is taking so much of your time.
Whether you are a small or big business, problems do occur. These problems happen because either the company is growing or it is not growing. Now, where is your company in this equation? Whether your company is growing or not, you will need help. Call us and let us help you fill your business needs.
The BPO industry offers a range of services, including virtual reception services. This type of service is the most common service that start up businesses should have. The most common industries helped by virtual reception services are:
Like many businesses, real estate principals do not start big. The business can grow from smooth and personal interaction with potential buyers. As such, the real estate agent will not have the luxury of time to handle calls. For real estate agents, every call is a business opportunity. To ensure this, a virtual reception service should be set up so as not to miss anything.
Technical & Transport Service Providers
Technical service providers are the locksmiths, electricians, plumbers, and Transport service providers are shuttle services, limousines, taxis, airlines, etc. The virtual reception service of a BPO company will act as a communication center that will dispatch the work order or job to respective staff. This can be a simple dispatching unit to a comprehensive office management service.
The best model for this would be the 911 emergency number of the US and the 000 of Australia. The calls are answered and dispatched to the proper authorities or emergency medical service units. Medical offices as well as health insurance providers outsource their reception desk. Calls like enquiries on medicines to take or customer insurance coverage are processed during these calls to help the medical professional maximize their time on helping emergency patients.
With the fast development in technology comes the complexity of its products. Not all individuals can keep up with the changes and some will require assistance in using their mobile phones, tablets, laptops, etc. In this instance, the virtual reception service transforms into a technical service assistant and helps the individual to familiarize with these products.
A virtual reception service is not just a communication center that accepts calls. They can be your social media manager, your web content writer or your web developer in addition to the above mentioned tasks that they can do. Need help in finding your virtual reception service? Call us today!
You are a business entrepreneur of the 21st century. You have a great, state-of-the-art mobile phone and laptop that provides you access to the world wide web whenever you want and need it. Your voicemail and computer at home or office will take care of receiving mails and calls when you are not around. When you go back to your home and office, you listen to these voicemails and scan through your emails. Quite a good set-up, yes. However, how long does it take you to scan through a number of emails and phone calls before you actually get to those that will help your business grow?
Have you ever experienced missing an important email or call because your competent secretary was on leave or it was after-hours? Did you have to linger in the office and wait for that important phone call? Waiting - such a waste of valuable time for the budding and growing entrepreneur, right? Why don’t you get a voice-based virtual assistant?
Here’s what you get when you avail a voice-based virtual assistant:
Get those voicemails transcribed
Do you have time to listen to 10 voicemails? Probably yes, while you are preparing yourself a late dinner after your business meeting and learn that you missed an important information to mark up your product price during your meeting. How about a virtual assistant transcribes your voicemails and send it to your phone or email just as you receive them? Imagine receiving 12 voicemails, 10 of which are from telemarketers. The virtual assistant will definitely help you to be more productive!
Organize your Calendar
Did you ever experience calling a client and postponing the meeting because you have a bigger one coming up? Spare yourself the trouble and get a virtual assistant to do the juggling act for your schedules. The virtual assistant can call the potential customer for you and arrange the next meeting for you. All you have to do is conveniently check your schedule for the day.
Get the business information you need with one call
So you’re on your way to a business appointment and you forgot or need to verify some important information prior. You stop your car at the side of the road and check it. You also may have tried calling a friend or someone at home and instructing them on how to open the computer and get the information for you. This will work if they are always there to help you. What if they are not? What if you only have yourself? Get a virtual assistant!
Receive calls and answer emails for you when you are away on a trip or holiday
You have enjoyed the handy auto-responder of email service providers. However, they can only be customised to tell that you are away and that you cannot answer, further telling when you will be back. This, or from time-to-time, check your emails while you are away. Not a pretty picture, right?
Managing a growing business will require more of your time. However, this does not mean that you need to be 24 hours a day, 7 days a week up on your toes to get that big break and continue to do so. Get a voice-based virtual assistant and get the most out of your office hours, and after hours! Ready? Contact us and be more productive!
A lot has been written about business process outsourcing. There are so many information over the web that you are not sure whether it is advisable or not. Some say it is, some say it’s not. Before you decide based on what you read or hear, it is imperative that you take into consideration the financial options you have and what it will mean to your business. It will free much of your time to focus on other important things if you decide to outsource the following tasks with the help of a virtual staff.
You can start task outsourcing the administrative areas of your business. This can be responding to emails, scheduling jobs or services as well as accepting calls. If you are still not sure about outsourcing these tasks, identify which job requires less responsibility and less risk. This can be accepting calls and taking down messages or responding to chat inquiries about your website. Many of these tasks do not require you to be present at the office all the time.
Email marketing and responding
You can create a template for responding to emails that you accept on a daily or regular basis. However, because you are most of the time, focusing on the more important aspects of your business, you probably reply to your emails at the end of the day, probably missing a good client opportunity. Hiring someone to do this on a regular basis is the key to consistency for your business.
Scheduling and dispatching jobs
As a business entrepreneur, you probably will start your business with you as the main person that carries out a specific job or service. While you are away completing a job, no one is manning the phone to accept and schedule calls that come in. Of course, you do not want to miss on anything that can turn out to be a great business revenue. Having someone present to attend to your customers or potential customers ensures that you don’t miss out on them.
Focusing on other aspects of the business, you will need someone to generate web content for your website. Blogs and news updates of your business needs to be updated on a regular basis, so that it is regularly indexed by search engines. Many companies already outsource this task. It does not require supervision. Writers can submit their content and upon approval can go live on your website.
When you have decided which of the above mentioned tasks can be safely outsourced, you can then look for a business process outsourcing company who can cater to these needs. If it is your first time and still undecided, you can try to subscribe to a one-week-obligation free trial. This way, you get to test the waters, see if it is beneficial for you and your business, then decide to move ahead.
Maintaining and running a business is no easy task, especially if you are a one-man team. Hiring additional people will probably cross your mind, but it may not be the right time yet. You have to consider relocating your home office to a commercial business space and projecting manpower budget. These things may not be what you need for the moment. However, a virtual assistant probably can help you ease the many administrative tasks that you are currently handling right now.
What is a virtual assistant?
A virtual assistant is someone who can take care of your administrative, technical or creative tasks for you from a remote office, most often, a home office. They are skilled professionals that can help you carry out the tasks that usually require minimal supervision so you can focus on the more important aspects of the business.
When do you need a virtual assistant?
You will need a virtual assistant when you are:
The trend of hiring virtual assistants and teams has increased over the last decade since most office and business tasks can be accomplished using a computer connected to the internet. With this set up, it would be easier for start-up businesses spend less on their manpower needs and reduce the risk of overspending on operational costs.
If you are still unsure whether you need a virtual assistant or teams to support your business, look for companies that offer no-obligation trial period and decide from there. Most often that not, this period will give you ample time to determine whether you need a virtual receptionist to take care of the calls for you or a more in-depth and skilled virtual staff.
Hospitality - Hotels / Holiday Rentals
Aviation & Regional Airlines
Trades - Locksmith/Plumber/Electrician