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Outsourcing For The Accommodation Industry

Find Out about our 24/7 Answering Services

Welcome to Accom-Oz Contact Solutions. Your virtual business solutions partner!

In this day and age, heading into a new decade, the market is demanding more and more that Accommodation and Travel businesses be available around the clock, whether it be an overseas guest calling in to make a booking, a late night check-in when your reception is un-staffed, or dealing with a problem that may arise in the early hours of the morning.

24/7 Operations can be expensive when all your staff are in western countries, and the night staff have very little work to do. This is where we come in!

Whether you are looking for some very low cost support offshore, or accessing a team at a lower cost base in your own country, we are here to help you achieve your goals. With a team of professionals that are trained to handle most aspects of an accommodation business
Virtual Business Solutions
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Accom-Oz Contact Solutions: Grow your hotel. Get a business solutions partner today!

Accom-Oz Contact Solutions, part of the 24/7 Global Group, is  your complete virtual business solutions partner with over a decade of experience in the hospitality industry including end-to-end hotel and holiday rental management experience, placing us streets ahead of your average outsourcing company. Everything we do is with you and your guest in the forefront of our minds.

Our company is Australian Owned with our Global HQ strategically and centrally located in Manila, Philippines. We are Globally Minded, and  want to tailor fit a solution to your specific needs and business goals, rather than trying to sell you an option that may not necessarily fit - ie offshore is not for everyone! We have our own operations in Philippines and Australia, with Service Delivery Partners on hand to deliver services from the United States, Canada, United Kingdom and New Zealand.

We provide complete virtual business solutions to the accommodation industry on a business hours, after hours or 24/7/365 basis, these include:
  • Answering Services that are truly omni-channel including Phone, Email, Live Chat, Social Media and Whatsapp
  • Reservations & Guest Relations Support
  • Back Office Administration including Trust Accounting
  • Marketing
  • Revenue Management
  • Dedicated Virtual Staff on a full time basis, who are integrated into your business

    With experience with all of the major booking channels, and reservations software including GCH Guest Centrix, LittleHotelier, Seekom, RoomManager, RMS, Opera and the GDS connected software.​ ​

Virtual Reception Services from AU$2.50 per day* & Virtual Support from AU$10 per hour*

* Pricing dependent on call volume and hours required
“We understand that a great impression at the first point of contact to any business is extremely important. ​This is paramount for all of our operations.” - Bryce Walshe, MD

Services

Virtual Reception
Back-Office Support
Full Time Virtual Staff

COMPANY & CONTACT

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 call us today: 

Australia:  08 7701 9700
​NZ: 09 886 5288
​ UK: 020 3973 9100
USA: 929 205 5222
© ACCOM-OZ CONTACT SOLUTIONS 2020. ALL RIGHTS RESERVED. WEBSITE OPERATED BY 24/7 GLOBAL GROUP LIMITED
Photo used under Creative Commons from Unique Hotels Group