The BPO industry offers a range of services, including virtual reception services. This type of service is the most common service that start up businesses should have. The most common industries helped by virtual reception services are:
Like many businesses, real estate principals do not start big. The business can grow from smooth and personal interaction with potential buyers. As such, the real estate agent will not have the luxury of time to handle calls. For real estate agents, every call is a business opportunity. To ensure this, a virtual reception service should be set up so as not to miss anything.
Technical & Transport Service Providers
Technical service providers are the locksmiths, electricians, plumbers, and Transport service providers are shuttle services, limousines, taxis, airlines, etc. The virtual reception service of a BPO company will act as a communication center that will dispatch the work order or job to respective staff. This can be a simple dispatching unit to a comprehensive office management service.
The best model for this would be the 911 emergency number of the US and the 000 of Australia. The calls are answered and dispatched to the proper authorities or emergency medical service units. Medical offices as well as health insurance providers outsource their reception desk. Calls like enquiries on medicines to take or customer insurance coverage are processed during these calls to help the medical professional maximize their time on helping emergency patients.
With the fast development in technology comes the complexity of its products. Not all individuals can keep up with the changes and some will require assistance in using their mobile phones, tablets, laptops, etc. In this instance, the virtual reception service transforms into a technical service assistant and helps the individual to familiarize with these products.
A virtual reception service is not just a communication center that accepts calls. They can be your social media manager, your web content writer or your web developer in addition to the above mentioned tasks that they can do. Need help in finding your virtual reception service? Call us today!