Whether as a stand alone service or as an extension of our Virtual Reception Service, we are able to provide a range of administrative and strategic support to your accommodation business, on a cost effective hourly rate, starting at AUD$8 / USD$6 per hour. 

Full Time Virtual Staff start at AUD$1700 per month

Reservations & Guest Relations Support

We can assist with managing all aspects of your reservations and guest relations functions, including but not limited to processing new reservations, taking payments, sending correspondence, troubleshooting maintenance issues, assisted check-in, responding to guest reviews, and making transport arrangements.

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Operational, Administrative & Revenue Management Support

When it comes to the administration and operations of your accommodation business, to help free you up, we can assist with Housekeeping Management, Maintenance & Contractor Co-ordination, ordering hired linen based upon forward bookings, and much more.

With more than a decade of experience in the accommodation industry, we can work with to optimize your property's revenue, including creation of a plan for the coming 12-24 months, implement and monitoring the KPIs, and the market daily utilizing both traditional and modern dynamic pricing methods, to help you achieve your business goals.

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Accounting (General & Trust Accounting)

To help make your life easier and keep your books accurate, our accounting and bookkeeping team can assist you with nightly system rollovers, general bookkeeping functions and trust accounting requirements for management letting rights and strata titled properties, all of the team have been trained in Australian Accounting Standards and Trust Accounting requirements for most states and territories.

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Marketing Support

Our marketing team can assist in bringing your property's brand to life, with a team on content writers (SEO and Social Media), graphic designers, video content creators to create a strategy, and/or execute an existing strategy at a lower cost base.