Flexible Answering Services

Do you close your reception at night? One of your reception or Hotel Managers rotating turns in taking the phone home to look after any after hours phone calls? Not getting enough sleep at night or missing calls overnight?

We are here to help!

Phones - Answered from AU$2.50 | US$2.00 | £1.50 | €1.50 per day

Our team of professional virtual receptionists operate 24/7/365, they are trained on all aspect of accommodation operations, setup to handle almost anything, from reservations, guest relations, emergency support, assisted self-check in, maintenance troubleshooting, guest lockouts.

We learn the specifics about your property, policies, and any out-of-the ordinary - all properties have their own quirks. If you don't have full documented procedures, we will adapt our workflows that have been built and refined over the last decade, so that we can provide the highest level of service possible to your clients. 

When we take a call, we will handle it according to your preferences and the call type, if a transfer is required, we will connect the call to your nominated person, otherwise once the call is completed, if its an emergency situation you will receive both an email and SMS, otherwise just an email with the specifics of the call.

Chat | Email | SMS | Social | Whatsapp

If you would like an extended presence for your business to allow customers 24/7 access, we can help you by setting you up with Live Chat on your website, so visitors can easily get in touch with our team trained to be able to handle the enquiry, by both providing and collecting information, and taking actions as appropriate to your objectives.

In addition to our chat service, we are able to connect our systems with your Email, SMS number, Whatsapp and Social Media channels, that will be answered in order of receipt, so that your business can be available 24/7 to your customers.

How It Works

From as little as AU$2.50 per day, we can have your phones, chat, sms, whatsapp and social media channels answered. 
​Once we have worked with you to assess your needs, pricing, scripting and procedures, we will proceed to the setup phase:

Phone
1. Setup a DID number for your to forward your calls to.
2. Program the Answering System
3. Train the team on your processes
4. Go Live

Chat & Email
1. Setup the chat widget to be installed on your site.
2. For Email we will provide you a forwarding address to forward emails to.
3. Train the team on your processes.
​4. Go Live

SMS & Whatsapp
1. Setup a DID number to use as your SMS number
2. For Whatsapp, apply for a Whatsapp business account.
3. Connect and Test.
4. Train our team on your processes.
5. Go Live

Social Media
1. Connect your social media accounts to our answering system.
2. Test the connection
3. Train our team on your processes.
4. Go Live

CONTACT US FOR PRICING & TO LEARN MORE